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4.6 stars on G2.com
“We really appreciate the support team that were assigned to us for implementation. The transition from our previous software was seamless. Their customer support has been very helpful.”
Nathan G. / Small Business
WEEK 0 |
WEEK 1 |
WEEK 2 |
WEEK 3 |
WEEK 4 |
WEEK 5 |
WEEK 6 |
WEEK 7 |
WEEK 8 |
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Schedule Kickoff Call Week 0-1Schedule Kickoff CallOUTCOMES Your Canopy sales representative helps you determine who should go through our implementation process and schedules the kickoff call.
ROLES & RESPONSIBILITIES You will:
Canopy will:
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Kickoff Call Week 0-1Kickoff CallOUTCOMES Kickoff call to review the implementation flow:
ROLES & RESPONSIBILITIES You will:
Canopy will:
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Client List Import & File Migration Process Begins Week 1-2Client List & File Import Process BeginsOUTCOMES Start your client list import. Export your lists with the help of our guides.
ROLES & RESPONSIBILITIES You will:
Canopy will:
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Consulting Meeting 1: Client List Structure Week 1-2Consulting Meeting 1: Client List StructureOUTCOMES Review client import and, using your live data, learn how to customize list view (including saved filter views) and how to share with team members. Introduce client profile, including Communications tab, where files are stored, and how to invite clients to use the portal.
ROLES & RESPONSIBILITIES You will:
Canopy will:
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Consulting Meeting 2: Streamlining Workflow Week 2-3Consulting Meeting 2: Streamlining WorkflowOUTCOMES Workflow 101: tasks, automation, task templates, organizers, and applicable dashboards. Learn how to apply templates in bulk and go through the life-cycle of a task.
ROLES & RESPONSIBILITIES You will:
Canopy will:
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Consulting Meeting 3: Payments & Invoicing Setup Week 3-4Consulting Meeting 3: Payments & Invoicing SetupOUTCOMES Learn how to utilize Time & Billing, including setting up invoicing and payments, how to track and apply time to invoices, and how to view/filter saved time. Learn how to create client engagements.
ROLES & RESPONSIBILITIES You will:
Canopy will:
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Consulting Meeting 4: Review Document Management Week 5-6Consulting Meeting 4: Review Document ManagementOUTCOMES Review your file migration to ensure everything is squared away. We’ll also cover what you can do with files, including e-signatures and secure links.
ROLES & RESPONSIBILITIES You will:
Canopy will:
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Hand Off to Customer Success Week 7-8Hand-off to Customer SuccessOUTCOMES Post-implementation Q/A, successful hand-off to Customer Success Manager, plus Support resources.
ROLES & RESPONSIBILITIES You will:
Canopy will:
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Team Training Week 8Team TrainingOUTCOMES Get your firm trained on the basics of the Canopy Suite.
ROLES & RESPONSIBILITIES You will:
Canopy will:
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Schedule Kickoff Call
Kickoff Call
Client List Import & File Migration Process Begins
Consulting Meeting 1:
Client List Structure
Consulting Meeting 2:
Streamlining Workflow
Consulting Meeting 3:
Payments & Invoicing Setup
Consulting Meeting 4:
Review Document Management
Hand Off to Customer Success
Team Training
OUTCOMES
Your Canopy sales representative helps you determine who should go through our implementation process and schedules the kickoff call.
ROLES & RESPONSIBILITIES
You will:
Canopy will:
OUTCOMES
Kickoff call to review the implementation flow:
ROLES & RESPONSIBILITIES
You will:
Canopy will:
OUTCOMES
Start your client list import. Export your lists with the help of our guides.
ROLES & RESPONSIBILITIES
You will:
Canopy will:
OUTCOMES
Review client import and, using your live data, learn how to customize list view (including saved filter views) and how to share with team members.
Introduce client profile, including Communications tab, where files are stored, and how to invite clients to use the portal.
ROLES & RESPONSIBILITIES
You will:
Canopy will:
OUTCOMES
Workflow 101: tasks, automation, task templates, organizers, and applicable dashboards. Learn how to apply templates in bulk and go through the life-cycle of a task.
ROLES & RESPONSIBILITIES
You will:
Canopy will:
OUTCOMES
Learn how to utilize Time & Billing, including setting up invoicing and payments, how to track and apply time to invoices, and how to view/filter saved time. Learn how to create client engagements.
ROLES & RESPONSIBILITIES
You will:
Canopy will:
OUTCOMES
Review your file migration to ensure everything is squared away. We’ll also cover what you can do with files, including e-signatures and secure links.
ROLES & RESPONSIBILITIES
You will:
Canopy will:
OUTCOMES
Post-implementation Q/A, successful hand-off to Customer Success Manager, plus Support resources.
ROLES & RESPONSIBILITIES
You will:
Canopy will:
OUTCOMES
Get your firm trained on the basics of the Canopy Suite.
ROLES & RESPONSIBILITIES
You will:
Canopy will:
• File extraction and migration for CCH and Citrix environments
• Additional virtual team training sessions
• Additional onsite training
• Custom Insights reporting creation
• Email integration walkthrough
Our customers are at the heart of what we do. Canopy delivers award-winning customer service (2022 CCW Excellence Award, Silver Stevie Award, and Top 10 Accounting Practice Management, and multiple other awards from G2) to help you unlock the firm you’ve always wanted.
We'll help you make the transition smooth by sharing best practices and techniques for client list and files. We know the data is confidential and we've take every measure to ensure your data is imported in safely and securely.
We’ve got all kinds of resources & support.
Canopy Partners
Our recommended consulting partners can help with everything—from optimizing your internal processes to running a more profitable firm to upskilling your employees, and everything in between.
Interested? Talk to your implementation specialist and/or CSM. They’d be happy to give you a list of recommended partners and make introductions to get you started.
Professional Services
We offer a convenient catalog of professional services that can be added on at any time. It's like illuminating the Bat signal up in the sky, but for the Canopy customer experience team instead of a weird costumed billionaire vigilante. Our team is on standby—whether it's when you acquire new clients, merge firms, train seasonal staff, or whatever else.
Resources & Support
In-app chat with our customer service experts
Email support@getcanopy.com
Call 855-558-8407 (ext #2)
Can’t find the answer you are looking for? Reach out to our support team.
Your implementation specialist will be the Yoda to your Skywalker. Your sales rep will introduce and get you started on your path to harnessing the force. This will include an assessment of your needs and objectives. From there you will work together to assess your data import needs and ensure it is all imported cleanly. The next six weeks you will meet with your implementation specialist and review each of your specific tasks week by week.
Canopy aims to get you up and going in 6-8 weeks. It may go shorter or longer depending on the number of clients and files you’re importing to Canopy. Your onboarding specialist can align with you on goals and timing during your kickoff call.
Yes, this includes one firm-specific team training at the end of implementation. Additional training sessions are an extra cost. Also, your onboarding specialist will serve up training materials as you implement. Don’t worry, these only take about 30 minutes to complete!
Canopy has a File Migration tool that allows you to migrate files in bulk once they’re in a “local” environment. If you’re currently storing files in a separate file storage software instead of your server or a local drive, you’ll need to download the files first before migrating them to Canopy.
In some cases, we are able to extract the files in-house, depending on the software. For additional cost, we can also work through our third-party partners to extract files.
Yes! We provide 37 task templates to help you get started with workflow so you don’t have to start from scratch. The rest of the templates are personal preference, but your specialist can help you with best practices and recommendations.
Your implementation specialist will walk you through our Canopy Suite Essentials, which is available to you and your team members. We also have product tutorials, an educational videos series, a support library, and of course the support team!
Submit this form, and we will be in touch soon to give you a custom demo.
Set a time for one of our product specialists to give you a guided tour practice.