When your client comes to you with a tax issue, you don’t want to spend hours on IRM research—your time is valuable, and your clients are under the stress of being contacted by the IRS. You need the tools to evaluate possible outcomes and respond to their issues quickly and accurately. That’s where Canopy comes in.
We’ve built every feature with you, your team, and your clients in mind so you can work together to resolve tax issues.
It can be overwhelming for your client when they receive a notice from the IRS or a state tax agency, but with our Notices tool supporting more than 350 federal and state notices, you can help them resolve their tax issue quickly no matter how niche.
You can keep tabs on every client notice and get up to speed on specific requirements to set a detailed path for resolution. Understanding and taking action on a specific notice happens in a matter of minutes rather than hours. The Notices tool includes:
Our Transcripts tool lets you bypass the inefficiencies of the IRS website to pull multiple transcripts at the one time, while remaining IRS compliant. Say goodbye to waiting on hold with the IRS for hours, requesting transcripts that never get faxed, and struggling to download or print transcripts from e-Services. Once you have a valid CAF number and a Power of Attorney on file for your client, you’ll be able to pull multiple years of transcripts in minutes.
Plus, instead of deciphering transcripts line-by-line, Canopy automatically delivers easy-to-read reports that allow you to instantly compare data year-over-year, view CSED calculations, see penalties and interest owed, and more. Add instant value to your services by sharing these reports with your client.
If your client can’t pay the full amount they owe to the IRS, Canopy helps with a variety of collections cases such as Offer in Compromise, installment agreements, Penalty Abatement, Currently Not Collectible, liens, and levies. Across the tax resolution services you offer, you’ll have access to:
You can send your client a client survey to gather all their relevant information such as account numbers, dependents, income, expenses, etc. Once your client has filled in their information, the survey will auto-populate all relevant IRS forms.
The collections analytics tool uses the responses from the client survey to produce a recommendation for the best course of action for the case. You’ll enter the amount owed in federal taxes, and our cloud-based accounting software will suggest the lowest offer amount for Offer in Compromise plus show the potential savings from the offer. You’ll also be able to see what a recommended installment agreement would be and if your client is eligible for Currently Not Collectible status. For all cases you’ll be able to review the suggestions made by the analytics tool and frame your client’s situation in the best light possible before you submit their case to the IRS.
Similarly, based on a series of questions you answer about your client, you’ll be given possible outcomes for resolving liens and levies. For liens you’ll see whether or not appeals, lien discharge, lien release, lien subordination, and lien withdrawal are available. For levies you’ll see how likely appeals, preventing levy, releasing levy, and returning property are.
Any needed addendums, down to the most nuanced details, will be automatically created and attached to the appropriate forms. Lastly, before submitting your case to the IRS, Canopy ensures that you don’t leave any blank fields and that you’re complying with IRS standards.
Canopy also helps with other types of post-filing cases including Penalty Abatement, Trust Fund Recovery, and Innocent Spouse. Like with collections cases, you’ll have access to:
Start by sending your client a client survey to gather all their relevant information. Once your client has filled in their information, the survey will auto-populate all relevant IRS forms.
Each time you create a new Penalty Abatement, Trust Fund Recovery, or Innocent Spouse engagement, you’ll use a service assistant, which consists of answering a series of 10 questions or less about your client.
After the questions are answered, the service assistant will give you a recommendation on how to proceed with the case. For example, the Penalty Abatement assistant may say something such as “penalty relief unlikely” or “reasonable cause available.” The Trust Fund Recovery assistant shows whether or not an appeal, business-level resolution, and individual-level resolution are available. If you don’t think the recommendation reflects the best outcome, or you want to run a different scenario, you can restart the service assistant.
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