Customer success is important to us at Canopy! We want everyone that uses the Canopy software, whether you are an enrolled agent, accountant, tax resolution specialist, or taxpayer, to be successful and have a great experience.
Here are a few resources and tips we have to facilitate your Canopy experience:
Built-In Support
As a Canopy customer, you will have access to our help center and support team. Within the platform, all you have to do is click on the purple chat icon on the bottom right of your screen. This will direct you to our help box. The help box will provide the link to our Help Center and give you the ability to chat with our support team through the Canopy software. You can ask us anything and we will respond as fast as we can!
Help Center
In our Help Center, we provide a variety of instructional how-to videos and articles. You can either browse by topic or type your question into the search box.
We cover topics like tax resolution engagements, billing and invoicing, account settings, and how to set up your first client. If you haven't already, take a minute and check our Help Center out!
Support Team
When you are in the Canopy platform, you can type a question to our support team at any time through the help box. We will be notified of your question and get back to you as soon as we can!
We are also happy to talk to customers over the phone. Call us at 855-616-7305!
Email always works too! Ours is support@canopytax.com.
Innovation at the core of Customer Success
One of our core Canopy values is innovation. The Canopy platform you use today will change and grow with time - we make updates based on your feedback and ideas. We spend hours talking with tax resolution professionals and examining the tax resolution and accounting workflows. We want to improve the entire experience for tax professionals.
Try it out!
Try a free trial of the Canopy software for your tax resolution and accounting needs. Our support team is at your service with any questions you have! Visit Canopytax.com or give us a call to discover more about our tax resolution platform.
