A CRM application enables you and your employees to organize client information so that it is easily accessible.
1 min read
Starting your own business as an independent CPA provides a number of benefits––the freedom to create your own schedule, the independence to set your business strategy, and the feeling of satisfaction that comes from investing your valuable time into yourself and your career. In fact, according to Accounting Web, there is a increasing trend of accountants and other financial professionals working from home.
However, there are also a number of striking challenges that many entrepreneurs and work-from-home professionals face. Simple yet vital tasks like organizing customer information and invoices can be a burden and distract you from your main service offering on a daily basis. Tax resolution duties are critical and must be completed, but are an administrative burden for small businesses if a polished system is not in place. A CRM application takes care of the necessary business tasks and tax resolution duties for you and gives you time to focus on your core service of tax advising and preparation. An exceptional CRM system enhances your current service offering by improving the your tax practice with these three qualities:
Your clients are your number one priority. A CRM application enables you to organize client information so that it is easily accessible and organized. As an entrepreneur, every moment counts. You do not want to spend hours searching through manually created excel sheets, when you could access client contact information and previous client discussions in seconds in your CRM application. CRM tools also allow you to track your customer activity and view the progression and history of each client relationship. These features enable you to provide better customer service and maintain a high level of organization in your customer interactions.
CRM applications give your CPA practice the tools to efficiently plan client projects and share files with your internal coworkers or external counterparts. Your clients can check in on the status of their account at any time, as the billing information is readily accessible to them. In addition, when working on internal projects with your coworkers, you will have a seamless system where you can share deliverables, deadlines, and necessary tasks with team members involved on the project.
When it comes time for billing your clients, you want to pick a CRM application that has a built-in invoice system. You want to choose a system that makes it easy for your clients to complete a payment. Another valuable feature to look for includes a tracking system where you can see the outstanding invoices for your business.
The National Small Business Association recently reported that many small business owners are highly frustrated by the weight of the administrative tasks of tax resolution. The time and money required to fulfill tax resolution obligations is significant. According to the study, actually completing the tax resolution was more of a burden for small business owners than paying the taxes. A CRM application that specializes in tax resolution can change the entire administrative tax resolution experience for CPAs across the globe.
In addition, the recent IRS budget cuts are decreasing the IRS's ability to "provide critical tax services to taxpayers," as quoted by IRS Commissioner John Koskinen. Software that produces a consistent tax resolution experience for small business owners year after year will be valuable as businesses feel the aftermath of the budget cuts.
A high quality CRM application automates your necessary tax resolution duties, gives you strategic foresight with tax analytics, and provides overall clarity and ease to the administrative process. The transparency of a CRM solution allows you to enhance your service offering and provide excellent client service to your existing and future customers.
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Canopy takes the headaches out of client management by offering a way to keep client info organized.
I love how easy it is to setup a new client in this software. Once set up, it's one click to get IRS transcripts downloaded for my review. This saves me at least an hour each week in comparison to the software I used to use.
This makes workflow for tax resolution manageable. This business is a bunch of hurry up and wait. This system helps to refresh my memory while transitioning to different clients.
The ability to securely share documents with clients as well as complete POAs from client contact data already in Canopy. The ability to route workflow between team members with color coded statuses allows us to work efficiently.
Cool features, outstanding customer service, constantly updating to make it better. I love that I can upload files easily to a secure client portal and we don't have to email files anymore. Absolutely can't imagine not having this software.
It's safe and secure. Clients are able to upload documents and the documents are saved their portal which as a result, keeps us better organized. The task feature keeps us organized and we know exactly the status of each client.
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