Processing Retainer Payments Within Canopy is Seamless

The Time & Billing Module lets users process payments that are not associated with an invoice, allowing practitioners to take a retainer payment upfront.

1 min read

What’s new:

An update to Canopy’s Time & Billing Module allows users the option to process payments that are not associated with an invoice, which would allow practitioners to take a retainer payment upfront. Additionally, clients will be able to see available credits and can quickly make payments for down payments or retainers.  

How it works:

When an account payment is made, Canopy will automatically create an associated credit that can be applied to future invoices. In the past, firms had to create an invoice first to be able to log or process a payment from a client. This update also means firms will be able to see remaining credits for each contact within their contact profile, by going to the billing dashboard.

For credits that have been created from an actual payment we will not allow practitioners the ability to archive that credit. To remove it they will have to first refund the actual payment and that will clear out the associated credit. This is an effort to keep things reconciled correctly in Canopy.

Clients and practitioners can use saved payment methods to log or process payments that are not associated with an invoice.


Why it matters:

This update gives accounting firms a much easier way to take retainers in Canopy, and then use the created credit on invoices in the future.

Where to find it:

Time & Billing Module. 

Get started:

Knowledge Base: Enter payments

Knowledge Base: Make an account payment

Knowledge Base: Applying a billing credit to an invoice