To get the most efficiency out of all your business practices, you should treat employees like you treat your customers.
1 min read
Practice management is all about finding the most efficient ways to optimize and achieve your business goals. Effective practice management is the foundation of your accounting firm and can improve customer experience, employee satisfaction, improve productivity, and boost profitability. Nowadays, there are tools and software to help accounting firm’s accomplish these goals. However, without effective internal processes to compliment your practice management software, things could quickly deteriorate.
One internal procedure in particular is how businesses treat employees. In order to maximize ROI on all your business practices, an effective approach is to treat employees like you treat your customers. Here’s why.
Job delegation is one of the most valuable and empowering tools managers can use to increase employee loyalty. And more importantly, it limits the number of employees reporting to managers. This leads to increased efficiency through focus, engagement, and awareness.
As this kind of treatment gets passed down to customers from employees, satisfaction across the board increases. Customers treated with focus, engagement, and awareness are much more likely to remain loyal to your accounting firm. That’s best achieved through controlling the clients to employee ratio.
Think about the overwhelmed salesperson taking on entirely too many clients or leads. Now, how likely are they to close deals and ensure customer satisfaction if they can’t provide an excellent experience? Not very likely.
When your accounting firm decides to place emphasis on employee satisfaction, you’re setting the stage for valued employees. And that kind of thriving environment establishes more pride, more motivation, and more meaningful results in your employees and subsequently, your customers.
Those established brand values trickle from top to bottom through effective training, communication, and goal setting. Not only does this resonate with employees, but also clients as it’s passed through the funnel.
Addressing important attributes like needs, benefits, and perceived quality within your employee base leads to those same qualities being addressed in your customer base.
Accounting practice management software is now a viable—and extremely valuable—option for businesses looking to efficiently achieve their objectives. With the ability to address everything from human resources down to marketing, practice management tools are easy and efficient solutions for any business.
The right practice management software gives you the opportunity to manage customer relationships through your employees’ workflow, billing, and calendars, all in a collaborative platform.
Streamlining this professional service smoothes out the wrinkles many accounting professionals have managing clients, schedules, billing, and communication. By increasing in-house efficiency and productivity, you’re making the employee experience better. And that always leads to an amazing customer experience.
Want to learn more about what practice management software can offer you? Find more information below.
(insert PM Free trial LP)
Explore more of our recent Articles, User Stories, and Ebooks.
2 min read
Amy M. Wall, EA, MBA, is a Canopy CPE/CE course instructor.
3 min read
Dave Nielsen lives in Salt Lake City. He holds a PhD from the University of Cincinnati and writes regularly about business and healthcare.
Canopy takes the headaches out of client management by offering a way to keep client info organized.
I love how easy it is to setup a new client in this software. Once set up, it's one click to get IRS transcripts downloaded for my review. This saves me at least an hour each week in comparison to the software I used to use.
This makes workflow for tax resolution manageable. This business is a bunch of hurry up and wait. This system helps to refresh my memory while transitioning to different clients.
The ability to securely share documents with clients as well as complete POAs from client contact data already in Canopy. The ability to route workflow between team members with color coded statuses allows us to work efficiently.
Cool features, outstanding customer service, constantly updating to make it better. I love that I can upload files easily to a secure client portal and we don't have to email files anymore. Absolutely can't imagine not having this software.
It's safe and secure. Clients are able to upload documents and the documents are saved their portal which as a result, keeps us better organized. The task feature keeps us organized and we know exactly the status of each client.
Submit this form, and we will be in touch soon to give you a custom demo.
Set a time for one of our product specialists to give you a guided tour practice.
Leave a comment!