For the Canopy team, 2020 was a year of focusing on enhancing our Practice Management features and improving overall user experience.
4 min read
For the Canopy team, 2020 was a year of focusing on enhancing our Practice Management features and improving overall user experience. We released a lot of product updates throughout the year, but here’s a roundup of some of the most significant:
We started 2020 off by adding the ability to print and scan files directly into Canopy with the desktop assistant. The print-to functionality enables you to select files from your desktop and send them to a contact folder in Canopy, making organization simple. The scan-to functionality is compatible with any scanner and saves several steps in transferring physical documents into Canopy.
The desktop assistant also includes the file migration tool, which allows you to migrate files in bulk without having to process them one by one.
Time tracking is one area that saw quite a few changes throughout the year including:
Perhaps the biggest enhancement made to time tracking in Canopy is the addition of the productivity dashboard. The productivity dashboard displays time budgets on all tasks and subtasks. You’ll be able to better track how much time your team is spending on projects and see a deep dive into all of your time tracking data.
We made a few enhancements to client requests including:
You’ll be able to customize the new templates with a title, due date, how often your client receives a reminder, the default team member to receive notifications, and instructions for the client. Client request templates can be edited, deleted, or added to a task template.
Streamline the number of active contacts your firm is working with by designating which contacts are inactive with a toggle. Inactive contacts will not count toward your contact billing.
Things to know about inactive contacts:
Canopy files can be annotated directly within Canopy. Annotations (including highlighting, underlining, notes, callouts, and more) provide an excellent way to communicate with team members and make any necessary notes on a file.
Pre-set task templates are designed to anticipate your workflow and make it easy for you to customize them to your firm’s needs. All you have to do is copy the template and customize it to match your own workflow. You can always go back and edit the template to better suit your needs later.
In May 2020 we launched a new user interface and logo. We had three goals in mind:
The updated interface includes high contrasting colors, an updated font, and changes to the primary navigation bar.
Both the Canopy practitioner app and the Client Portal app saw added functionality in 2020. Our mobile apps now include tasks, enabling you to work more effectively when you’re on the go. Client requests are also now available on mobile. You’ll be able to create, send, and comment on client requests, and your clients will be able to comment on their end.
Additionally, the Client Portal app includes the ability for a client to sign documents via mobile and scan files directly into their Client Portal using their smartphone’s camera. Both of these additions better equip your customers to deliver important documents quicker than ever.
Due to the closure of many continuing education events in 2020, we offered our CPE and CE courses for free. You can still sign up for free and access dozens of courses.
Notices are now easier to find, navigate, and create under the global add icon and the tasks dashboard. Additionally, important client information is auto-populated on important letter templates, files can be printed from all notice templates with ease, and there is now the option to eSign editable documents within Notices.
You can now save transcripts to a client’s files by selecting an existing folder to save to or creating a new folder.
Interested in seeing one or all of these updates for yourself?
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Canopy takes the headaches out of client management by offering a way to keep client info organized.
I love how easy it is to setup a new client in this software. Once set up, it's one click to get IRS transcripts downloaded for my review. This saves me at least an hour each week in comparison to the software I used to use.
This makes workflow for tax resolution manageable. This business is a bunch of hurry up and wait. This system helps to refresh my memory while transitioning to different clients.
The ability to securely share documents with clients as well as complete POAs from client contact data already in Canopy. The ability to route workflow between team members with color coded statuses allows us to work efficiently.
Cool features, outstanding customer service, constantly updating to make it better. I love that I can upload files easily to a secure client portal and we don't have to email files anymore. Absolutely can't imagine not having this software.
It's safe and secure. Clients are able to upload documents and the documents are saved their portal which as a result, keeps us better organized. The task feature keeps us organized and we know exactly the status of each client.
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